Privacy Policy
Cancel and Refund Policy
Refund and Cancellation Policy
We aim to provide the best possible experience with our products and services. By purchasing, you agree to the following terms:
Cancellation Policy
You may cancel your subscription or service at any time by submitting a cancellation request through our official Discord server via the ticket system.
Cancellation will take effect immediately upon confirmation of your request.
Refund Policy
Refunds are only available if the product is proven to be non-functional or defective.
Refund requests must be submitted within 14 calendar days of purchase. Requests made after this period will not be eligible for a refund.
To request a refund, you must submit a ticket in the Discord server, providing evidence of the product’s non-functionality (e.g., screenshots, error logs, or other supporting materials).
Refunds will not be issued for any of the following reasons:
Change of mind or personal preference.
Inability to use the product due to user error or lack of technical knowledge.
Misunderstanding of product features or functionality.
Issues caused by third-party software, hardware, or services.
Non-Refundable Items
All digital products and services are considered delivered as described unless proven otherwise.
Important Notes
We reserve the right to deny refunds if the product’s issues cannot be verified or if the request does not comply with the above terms.
Abuse of the refund or ticket system, including false claims, may result in account suspension or termination.
By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to this policy.
Here's the updated privacy policy reflecting your changes:
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**Last Updated: Sep 26**
**Information We Collect**
We collect the following information to enhance and improve your experience on our platform:
- **Patreon Name**: Used for logging, error tracking, identifying, and authentication.
- **Patreon Email**: Used for logging, error tracking, identifying, and authentication.
- **Patreon Profile Picture**: Used for styling and aesthetics across various pages.
- **Apex Learning Quiz Questions, Titles, and Responses**: Used for logging, storing data, and training our models to improve accuracy.
- **Apex Learning Names**: Used to check for account sharing. This data is only stored on our servers and database and is accessible exclusively to us (not shared with third parties).
- **Questions and Quiz Data (from various websites)**: Used to track usage and for future reference if revisited. Sent to OpenAI or Anthropic for handling.
- **Search Queries (Kahoot)**: Processed to serve the best results and logged to Discord for operational purposes.
- **Essays and Text Prompts (Google Docs Autotyper)**: Collected to fetch replacements.
- **Edpuzzle Questions**: Sent to OpenAI or Claude for processing and logged to Discord for operational purposes.
- **Payment Data**: Sent to Stripe for payment processing, subject to Stripe's Terms of Service.
**Use of Your Information**
We use your collected data to:
- Authenticate and identify you across our platform.
- Provide personalized error handling and support.
- Enhance our services and train models for better functionality and user experience.
- Log and store quiz-related data for future reference and usage.
- Verify account usage and detect account sharing (Apex Learning names).
**Data Storage and Security**
Your personal data is securely stored on servers hosted by:
- **Railway**: For server processing and data storage.
- **Stripe**: For payment processing.
We store your data indefinitely, unless you request its deletion. We have implemented strong security measures to prevent unauthorized access, alteration, or destruction of your data.
**Sharing of Your Information**
We share your information with the following trusted third parties, solely for operational purposes:
- **Railway**: For server processing and data storage.
- **Stripe**: For payment processing.
- **Discord**: For logging and operational notifications (including logging of Kahoot AI queries and Edpuzzle data).
These third parties are prohibited from using your personal data for any purposes beyond those specified in this privacy policy.
**User Rights**
You have the right to:
- Access your personal data.
- Correct any inaccuracies in your data.
- Request the deletion of your data.
To exercise these rights, please contact us at **admin@examripper.com**. We will handle your request promptly.
**Automated Decision-Making**
We do not engage in automated decision-making or profiling with the data we collect.
**Cross-Border Data Transfers**
All data is processed and stored locally, and no cross-border data transfers occur. We comply with all local regulatory requirements regarding data processing and storage.
**Contact Information**
For any questions or concerns about this privacy policy or your data, please contact us at **admin@examripper.com**.
© 2024 Examripper All rights reserved.
© 2024 Examripper All rights reserved.
© 2024 Examripper All rights reserved.